Unused products in original packaging
Items with proof of purchase
Products free from damage or wear
Incorrect or defective deliveries
Customers may request a return within 30 calendar days from the date of delivery. After 30 days, unfortunately, we cannot offer a refund or exchange.
Once your return is received and inspected, refunds are processed within 7–10 business days to the original method of payment.
Contact our support team with your order number.
Receive return authorization and instructions.
Ship the item securely in original packaging.
Inspection and refund confirmation via email.
Gift cards and promotional vouchers
Personalized or custom-made products
Items damaged due to misuse
Requests submitted after 30 days
Shipping costs are non-refundable unless the return is due to our error. Customers are responsible for return shipping fees unless otherwise agreed in writing.
For refund inquiries, please contact our support team:
NORORION
Email: [email protected]
Phone: +1 (800) 417‑9025
Address: 245 Redwood Avenue, Suite 210, Portland, OR 97205, USA